Can my silhouette be exactly life-size?
Absolutely, we will cut the silhouette to match exact dimensions--and it is easy--just let us know how tall you want it and the other dimensions will be automatically adjusted to be proportionate to the height.

What type of photo do I need to send in?
Most digital camera photos work great! Please send us the original file from your camera (the largest version of the photo). Some computer programs, such as Picasa, shrink photos for emailing. A full-size digital picture should be at least 1 megabyte (1000K). Mobile phone cameras usually do not take high enough quality pictures. For specific details on how to take a good silhouette photo, please visit: Photo Taking Tips

I'm not sure which photo is the best, can I send more than one?
Yes, feel free to let our experienced design team help you select the photo that will make the best silhouette.

How do I submit my custom silhouette photo(s)?
After you purchase your silhouette(s), email your photo(s) to orders@VinylSilhouettes.com  with your desired silhouette size and any special instructions.

What if my photo has somebody else in it that I do not want to include in my silhouette?
No problem, when you email us your photo, make note of any special instructions.

Can you add something or someone to my custom silhouette?
Generally no, when we alter images it does not look natural. Please email photos@VinylSilhouettes.com with specific inquiries.

What is the difference between indoor and outdoor vinyl?
Generally, our silhouettes are made of indoor removable vinyl which is easier to apply, work with, and lasts for many years in an indoor setting. Indoor vinyl can also be removed and repositioned. Outdoor vinyl has permanent waterproof adhesive and can be difficult to remove. Our indoor vinyl have a matte finish and our outdoor vinyl have a glossy finish. We recommend indoor vinyl for most situations, however, there are some cases in which a stronger (or waterproof) adhesive is necessary indoors. An appropriate situation may be a public area, a high traffic area, or an area, such as a daycare, where young children may attempt to peel the decals off. If you need outdoor vinyl, please specify this when you order.

How big can you make a decal?
Single piece decals can be up to 7 x 4 feet (2.1x1.2 meters). Larger decals can be divided up into sections that size. Really there is no limit on how big we can make a decal. 7 x 4 sections can be placed together to create enormous images.

Will you make a silhouette from any photo?
No, we reserve the right to reject copyrighted, sensual, pornographic, or controversial silhouette orders at our discretion.

How will my product arrive?
Your custom vinyl decals will arrive ready to apply. The decal will be sandwiched between the backing paper and the transfer tape. Every order also comes with a practice graphic and application instructions.

Can I use my custom vinyl decals on a car or boat?
Yes, but be sure to ask us to make your decal in outdoor vinyl.

Can I overlap decals?
Absolutely. The vinyl is so thin, you can easily overlap decals for special effects.

How long will it take to get my order?
Allow about 2 weeks for ready decals and 2-3 weeks for custom orders (in the U.S.). Rush orders are also available.

How do I apply my custom vinyl decal?
Applying your decal is quite easy. All you have to do is peel off the backing paper, stick the decal on a clean smooth surface and then peel off the transfer tape. Every order comes with application instructions and a practice decal. Visit our Application Instructions page for a video demonstration.

Can I use a picture that is not digital?
Yes, scan it (with your scanner on its highest resolution setting) and email us an electronic copy.

Can I mail a photo in?
No, we only accept photos emailed to us.

How should I store my decal until I am ready to use it?
Vinyl silhouettes in storage should be left on the original backing paper in a closed box. The backing paper must be kept dry to avoid expansion.

What if I ruin my custom silhouette?
Once a custom silhouette is created, re-cuts are relatively inexpensive. Simply purchase an "Additional Copy" (found on the product's page) large enough to cover your desired silhouette size then email orders@VinylSilhouettes.com and let us know you want another copy.

Can I get a duplicate silhouette at a later date?
Yes, we usually keep your image on file for at least one year from the date it was cut.

What type of surfaces will my custom decals adhere to?
Your decals will stick to most clean smooth surfaces. Textured, rough or uneven surfaces are not recommended (i.e. textured walls, stucco, cinder block, brick, etc.). Some of our most popular uses have been on walls, doors, artist canvas (which must be painted first), windows, glass and mirrors, metal, sign boards, painted wood, plastic, decorative plates, picture frames (directly on the glass or on the backing), and on cars. Our decals stick to some kinds of cloth but not very well. Test your destination surface with our removable practice graphic (included with every order) to make sure it works well.

If I remove a wall silhouette will it damage my wall?
Indoor vinyl has removable adhesive and can be peeled off. We have never known of a single case when our product has caused wall damage. However, we cannot guarantee there will be no problems nor be responsible for damage. Use at your own risk. Outdoor vinyl is permanent and could in some cases cause wall damage.

How do I remove my custom vinyl decal?
Removing your decal is simple: with tweezers or your fingernail, grab the corner of the decal and gently pull it off at an angle. If needed, the decal can be warmed up with a hair dryer to loosen the adhesive.

Are your vinyl decals reusable?
Sometimes, it depends on what type of surface it was first applied to. If the decal adhesive remains clean and is not too old, the decal can be careful peeled off and placed on another surface or stored on the original backing paper. Decals made of outdoor permanent vinyl are not reusable.

Why don't you offer smaller custom silhouettes?
Your custom silhouette can be any size up to the size limit you purchase. Simply let us know what size you want it when you email us your photo(s).

What is your return policy?
We create custom art to the specifications of our customers. For this reason we do not allow returns.

Thank you for visiting, we look forward to hearing from you soon! If you still have an unanswered question, please ask! Email info@VinylSilhouettes.com.